10 Point Customer Service Plan
For your complete peace of mind we have created a unique 10 point customer service plan:
1. Satisfaction guaranteed
We will make unlimited changes to your custom website design until you are completely satisfied. You are the sole judge in this matter, and the balance of payment will not be required until you are fully satisfied with your new site.
2. Lifetime guarantee
We will fix all errors or problems with your site for free throughout the lifetime of your website. We test all new websites for errors before launching, but any subsequent errors will be fixed as soon as possible, no quibbles.
3. Free set-up of email accounts
All of our new websites come with free email accounts which can be accessed via webmail or through an email client such as Microsoft Outlook. We will set up your email account and provide information about how to access the webmail interface or configure your email client.
4. Free web hosting for 1 year with every website
All of our new websites come with one year high-quality web hosting absolutely free.
5. Free website consultation
We provide all prospective clients with free consultation regarding all aspects of website design and internet marketing. Your free consultation can take place in person at your offices, or by email or over the phone depending on your preference and the nature of your project.
6. 30 day price protection
All prices that we quote for custom website design or internet marketing services (including search engine optimisation) are valid and binding for a minimum period of 30 days.
7. Monthly SEO performance reports
Clients taking out our business SEO package are eligible for free monthly SEO performance reports showing the improvement in Google search engine rankings.
8. Guaranteed completion dates
We aim to finish and launch most new websites within 14 days of receiving required content, subject to availability. We will give you a guaranteed completion date upon commission, and we will automatically discount your bill by 10% if through our fault we fail to meet this deadline.
9. Quality control
We test all our new websites for cross-browser compatibility, accessibility and usability to ensure that your website is accessible to the largest audience. All our SEO services comply with current published search engine usage guidelines and we only ever use ethical SEO techniques.
10. Free SEO review
We offer a free SEO report to all companies considering search engine optimisation. This free SEO report examines your current website's rankings in Google and the other search engines, and compares them with your competitors. General suggestions will be made regarding how to improve your search engine rankings.
